New to NDIS
Your NDIS Journey Starts Here
The National Disability Insurance Scheme can feel overwhelming at first. We have broken down the entire process into clear, manageable steps — so you can move forward with confidence and clarity.
Whether you are checking eligibility, making your first Access Request, or choosing providers, this guide walks you through every stage.
Step 1
Am I Eligible for the NDIS?
Check these four criteria to see if you qualify for NDIS support. Tick each box that applies to you.
Are you under 65?
The NDIS is for people aged under 65 who acquire a disability before that age. If you are older, you may be eligible for other aged care supports.
Do you have a permanent disability?
You must have a permanent and significant disability that substantially reduces your ability to participate in everyday activities.
Are you an Australian resident?
You must be an Australian citizen, permanent resident, or hold a Protected Special Category Visa to access NDIS supports.
Do you need disability-specific support?
You need supports that help you take part in activities like work, social life, or daily tasks that you cannot do without assistance.
Tick all four boxes above to check your eligibility
Step-by-Step Guide
The NDIS Process Step by Step
Follow these six steps to move from eligibility to receiving your first support. Each card includes top tips to help you succeed.
Check Your Eligibility
Before applying, confirm you meet the NDIS access requirements. You need to be under 65, an Australian resident, and have a permanent disability that significantly impacts your daily life. If you are unsure, the NDIS Access Checklist on the official NDIS website is a great starting point.
Top Tips
- Gather any existing medical or specialist reports
- Write down how your disability affects daily tasks
- Think about what supports would help you most
Make an Access Request
You can make an Access Request by calling the NDIS directly at 1800 800 110 or completing the Access Request Form online. You will need supporting evidence from a healthcare professional that confirms your disability and its impact on your life.
Top Tips
- Contact your GP, psychologist, or therapist for evidence
- Ask them to focus on functional impact, not just diagnosis
- Keep copies of everything you submit
Attend Your Planning Meeting
Once approved, an NDIS planner or Local Area Coordinator (LAC) will contact you for a planning meeting. This is where you share your goals, daily challenges, and the supports you need. Be honest and specific — your plan is built around what you say here.
Top Tips
- Bring notes about your goals and current supports
- Invite a family member or advocate if you want support
- Ask questions if anything is unclear
Receive Your NDIS Plan
Your NDIS plan arrives via the myplace portal or by mail. It outlines your funded supports across categories like Core Supports, Capacity Building, and Capital Supports. Review it carefully — make sure the budgets align with the goals you discussed.
Top Tips
- Log into myplace to view your plan digitally
- Check that funding categories match your needs
- Contact your planner if anything looks incorrect
Choose Your Service Providers
Now it is time to find providers who match your needs. You can choose registered NDIS providers like Better Take Care, or self-manage and engage any provider you prefer. Look for providers with experience in your specific support needs, good reviews, and transparent pricing.
Top Tips
- Compare providers in your area online
- Ask about their experience with your disability type
- Confirm they are registered and charge NDIS price guide rates
Start Receiving Supports
With providers chosen and service agreements signed, your supports begin. Regular check-ins with your providers and plan reviews every 12 months ensure your supports evolve as your life and goals change. Better Take Care is with you every step of the way.
Top Tips
- Set up a regular schedule that works for you
- Track your spending against your plan budgets
- Prepare for your plan review with notes on what worked
Preparation
Get Ready for Your NDIS Journey
Use this checklist to prepare for your NDIS planning meeting and provider selection. Tick off items as you complete them.
Documents to Gather
- Medicare card or proof of residency
- Medical reports or specialist letters
- Current support plan (if any)
- Photo ID
Goals to Think About
- Daily living skills I want to improve
- Social or community activities I want to join
- Work or study goals
- Health and wellbeing targets
Questions to Ask
- What support categories am I funded for?
- Can I choose my own providers?
- What happens if my needs change?
- How do I track my spending?
Timeline
What to Expect & When
A realistic timeline from your first application to starting supports with Better Take Care.
Week 1-2
Access Request
Submit your Access Request with supporting documents.
Week 3-4
Eligibility Decision
The NDIS reviews your application and responds.
Week 5-6
Planning Meeting
Meet with a planner or LAC to discuss your goals.
Week 7-8
Plan Finalised
Receive your approved NDIS plan with funding categories.
Week 9+
Begin Supports
Choose providers and start receiving services.
Week 1-2
Access Request
Submit your Access Request with supporting documents.
Week 3-4
Eligibility Decision
The NDIS reviews your application and responds.
Week 5-6
Planning Meeting
Meet with a planner or LAC to discuss your goals.
Week 7-8
Plan Finalised
Receive your approved NDIS plan with funding categories.
Week 9+
Begin Supports
Choose providers and start receiving services.
Quick Answers
Common Questions
Quick answers to the questions new NDIS participants ask most often.
How long does it take to get an NDIS plan?
From making an Access Request to receiving your plan, the process typically takes 6 to 12 weeks. Complex cases may take longer. You can check the status of your application through the myplace portal.
Can I change my plan once it is approved?
Yes. If your circumstances change significantly, you can request a plan review at any time. Minor adjustments can often be handled directly with your Local Area Coordinator. Plans are also formally reviewed every 12 months.
Do I have to use registered NDIS providers?
Only if your plan is agency-managed. If you self-manage or use a plan manager, you can choose any provider — registered or not. Better Take Care is a registered NDIS provider, so we can work with any plan type.
What does Better Take Care help with specifically?
We help with every step after your plan is approved: interpreting your budgets, choosing the right services, matching you with qualified support workers, creating support schedules, and preparing for plan reviews.
Need Help?
Ready to Take the Next Step?
Better Take Care is here to guide you through every stage of your NDIS journey — from understanding your plan to matching you with the right support workers.
Chat on WhatsApp
+61 469 264 626
Fast Response
Usually reply within 24 hours
Email Us
info@bettertakecare.com.au